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Privacy Policy — PrimeFlow

Effective Date: 01/25/2026
Last Updated: 01/25/2026

PrimeFlow (“PrimeFlow”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, use our contact forms, interact with our content, or communicate with us through third-party channels (including Telegram).

This Privacy Policy applies to:

  • Our website and any pages, forms, or features on it (the “Website”).

  • Communications you initiate with us (e.g., email, contact forms, Telegram onboarding contact).

  • Analytics and tracking technologies used on the Website (e.g., Google Analytics).

By using the Website, you acknowledge that you have read and understood this Privacy Policy.

1) Who We Are (Data Controller)

For the purposes of privacy and data protection laws, PrimeFlow is the entity responsible for deciding how and why your personal data is processed (“Data Controller”).

PrimeFlow
Country/Region: [TO BE FILLED]
Contact Email (Privacy): contact@primeflow.trade
Support Email: contact@primeflow.trade

If you do not yet have a dedicated privacy email, use one of the professional emails you will set up (e.g., contact@primeflow.com).

2) What Data We Collect

We collect data in three main ways: (A) data you provide to us directly, (B) data collected automatically through your use of the Website, and (C) data received through third-party platforms when you contact us there.

A) Data You Provide Directly

When you submit a contact form or request information, we may collect:

  • Full name (if provided)

  • Email address

  • Phone number (if provided)

  • Your message content (including any details you choose to share)

  • Preferred contact method (if provided)

  • Any attachments you submit (if enabled)

Important: We do not require you to submit personal data to view the Website content. However, if you choose to contact us, you voluntarily provide information.

B) Data Collected Automatically (Website Usage Data)

When you browse the Website, we may automatically collect:

  • IP address (may be masked or partially stored depending on configuration)

  • Device type, operating system, browser type/version

  • Pages visited, time spent, navigation paths

  • General location (approximate, derived from IP)

  • Referral source (e.g., search engine, social media, direct)

  • Events and interactions (e.g., clicking buttons like “Join us on Telegram”)

This is typically collected via cookies or similar tracking technologies and analytics tools.

C) Data from Third-Party Platforms (Telegram)

When you click the “Join us on Telegram” button, you will be redirected to a Telegram contact (company representative). If you message us on Telegram, Telegram may provide us access to:

  • Your Telegram username and profile information (as visible to us)

  • Message history between you and PrimeFlow representative

  • Any media or content you choose to share (voice notes, screenshots, etc.)

Note: Telegram is a third-party platform. PrimeFlow does not control Telegram’s own privacy practices. Please review Telegram’s policies separately.

3) What We Do NOT Collect (High-Risk Categories)

To reduce risk and protect your privacy:

  • We do not request or require your banking details, card details, or trading account passwords.

  • We do not ask you to send sensitive identification documents unless strictly necessary for a legitimate reason (and if ever required, it must be handled through a secure process).

  • We do not intentionally collect sensitive personal data (e.g., health information, religious beliefs, political opinions).

If you voluntarily submit sensitive information in a message, you acknowledge you are doing so at your own discretion.

4) Why We Collect Your Data (Purposes of Processing)

We process your data for the following purposes:

A) Communication & Support

  • To respond to inquiries submitted through the contact form

  • To provide requested information about PrimeFlow

  • To assist with onboarding and answering questions

  • To deliver support and manage user communications

B) Onboarding & Community Access (Manual)

  • To direct users to PrimeFlow’s onboarding representative

  • To maintain a basic communication log for onboarding follow-up (if needed)

  • To reduce spam and ensure quality onboarding and guidance

C) Website Performance & Analytics

  • To understand how visitors use our Website

  • To improve layout, content clarity, and conversion performance

  • To measure effectiveness of campaigns (if any)

  • To detect and prevent abuse and suspicious behavior

D) Security & Fraud Prevention

  • To protect our Website from malicious traffic

  • To monitor and reduce spam submissions

  • To keep the Website stable and secure

E) Legal, Compliance & Enforcement

  • To comply with applicable laws, regulations, or legal requests

  • To protect our rights, enforce our terms, and handle disputes

  • To maintain records where required for legitimate business purposes

5) Legal Bases for Processing (International Standard Approach)

Depending on your jurisdiction, we rely on one or more of the following bases:

  • Consent: where you choose to submit a form or accept cookies (where required).

  • Legitimate Interests: to respond to inquiries, ensure website security, prevent spam, and improve our services (balanced against your privacy rights).

  • Contract / Pre-contractual steps: if you request information or services and we need your details to respond or proceed.

  • Legal Obligation: when we must comply with law enforcement requests, court orders, or legal requirements.

6) Cookies and Tracking Technologies

A) What Are Cookies?

Cookies are small text files stored on your device that help websites function and improve user experience. We may also use similar technologies such as pixels and local storage.

B) Types of Cookies We May Use

  • Strictly Necessary Cookies: required for core site functionality and security (e.g., spam prevention).

  • Analytics Cookies: help us understand visitor behavior (e.g., Google Analytics).

  • Preference Cookies: remember settings like language (if enabled).

  • Marketing Cookies: only if enabled in the future for advertising (not required for basic operation).

C) Managing Cookies

You can manage cookies through your browser settings. Some cookies are necessary for the website to function properly; disabling them may limit certain features.

Cookie Notice: If local law requires explicit cookie consent, we will display a cookie banner and obtain consent before placing non-essential cookies.

7) Google Analytics and Google Search Console

A) Google Analytics

We use Google Analytics to measure Website traffic and improve performance. Google Analytics may collect usage data (such as pages visited and interactions), which may involve cookies.

We configure analytics with privacy in mind where possible (e.g., IP anonymization, limited retention). However, actual configuration depends on final implementation settings.

B) Google Search Console

We use Google Search Console to monitor the Website’s presence in Google search results (indexing status, search visibility, technical issues). Search Console is primarily site-level reporting and does not give us direct access to your identity, but it supports technical performance monitoring.

8) How We Share Your Data

We do not sell your personal data.

We may share your data only in the following cases:

A) Service Providers (Processors)

We may share limited data with vendors who help us operate the Website, including:

  • Hosting providers

  • Email providers (professional email setup)

  • Security and backup providers

  • Analytics tools (e.g., Google)

These providers are only permitted to process data on our instructions for the purposes described in this policy.

B) Legal Requirements

We may disclose data if required by law or if we reasonably believe disclosure is necessary to:

  • comply with a legal obligation

  • protect the rights and safety of PrimeFlow, our users, or others

  • prevent fraud or security threats

C) Business Transfers (Rare)

If PrimeFlow undergoes a merger, acquisition, restructuring, or sale, user data may be transferred as part of that transaction, subject to confidentiality and applicable law.

9) International Data Transfers (MENA / Global)

Because our service providers and platforms (such as Google and Telegram) may operate servers in multiple countries, your data may be processed outside your country of residence.

We take reasonable measures to ensure appropriate protection for data transfers, such as:

  • working with reputable providers

  • limiting data sharing to necessary purposes

  • applying access controls and security practices

If your jurisdiction grants specific rights regarding cross-border transfers, you may contact us for additional information.

10) Data Retention (How Long We Keep Your Data)

We retain personal data only for as long as necessary to achieve the purposes in this policy, including legal and operational needs.

Typical retention periods:

  • Contact form inquiries: retained for up to 12–24 months to manage communication history and follow-up, unless you request deletion earlier and no legal reason requires retention.

  • Telegram messages: retained in Telegram chat history according to Telegram’s platform design; we may keep conversation records as long as needed for onboarding/support.

  • Analytics data: retained according to our analytics settings (commonly 2–14 months) and aggregated reporting thereafter.

  • Security logs: retained for a limited period for fraud prevention and troubleshooting (commonly 30–180 days).

We may retain data longer if required by law or to establish or defend legal claims.

11) Data Security Measures

We implement reasonable administrative, technical, and organizational security measures to protect personal data, including:

  • SSL encryption (HTTPS)

  • Access control and limited permissions for administrators

  • Regular backups and update management

  • Anti-spam protections on forms

  • Monitoring for suspicious activity

  • Secure hosting environment and maintenance practices

However, no method of internet transmission or storage is 100% secure. You acknowledge that you use the Website and third-party platforms at your own risk.

12) Your Rights (User Requests)

Depending on your country and applicable laws, you may have rights including:

  • Access: request a copy of the personal data we hold about you

  • Correction: request correction of inaccurate or incomplete data

  • Deletion: request deletion of your personal data (subject to legal exceptions)

  • Objection: object to certain processing based on legitimate interests

  • Restriction: request restricted processing in certain circumstances

  • Withdrawal of Consent: where processing relies on consent, you can withdraw it at any time

  • Data Portability: request transfer of certain data (where applicable)

To submit a request, email: contact@primeflow.com
We may ask you to verify your identity before fulfilling requests to prevent unauthorized access.

13) Third-Party Links and Platforms (Telegram)

Our Website may include links to third-party platforms (such as Telegram). When you click these links, you leave our Website and their policies apply.

PrimeFlow is not responsible for the privacy practices, content, or security of third-party services. We recommend that you review Telegram’s privacy policy before using it.

14) Children / Minors

PrimeFlow is not intended for children. If you are under the legal age of majority in your country, you should not submit personal data to us without the consent of a parent or legal guardian.

If we learn that we have collected personal data from a minor without appropriate consent, we will take reasonable steps to delete it.

15) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • legal requirements

  • our practices

  • technology providers

  • website features

Updates will be posted on this page with an updated “Last Updated” date. Continued use of the Website after changes indicates acceptance of the updated policy.

16) Contact Us

If you have questions, concerns, or privacy requests, contact us:

PrimeFlow
Email: contact@primeflow.com
Support: contact@primeflow.com